Use automation to assign a Team to a project based on a schedule

[SAFE Customer Support]

I'm hoping someone can help me figure out if there is a way to do this - 

I would like to use an On call rota in the Operations scheduling section to then assign a Team permission to the Support project so they can access the tickets out of hours (based on the rota)

I've created the Team and the schedule for testing - just need to work out if there is a way to restrict access to the Team based on the schedule - so they only need access from 4pm to 8am weekdays and then all day on Weekends.

I'm hoping there is a way - I've just not worked it out yet! 

Thanks all in advance - Lucy

[Matteo Vecchiato]

Hi @SAFE Customer Support

Thank you for your question.

There isn't a way to limit the agents acces for some hours. You can limits the acces for some work items, at work item level and not by time, through issue security level.

If you have scriptrunner, or others scripting tools, you can try to block at change status level, adding some advanced conditions, allowing only the visibility in read-only.

I hope it helps