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Use admin account in JIRA with ldap enabled.

CIsSharp
CIsSharp
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December 2, 2014

Hi all,

I have a JIRA with ldap integrated. For some reason there is synchronization problem and no user can access their account. I want to do directory sync using my admin account but even my admin account is not working for some reason and when I see the log it looks like it is actually searching account in ldap directories. Is there any way I can make my admin account working or sync the directory without login so that user can access their account.

Log: 

Thanks,

CIsSharp

atlassian-jira-cissharp.log
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Jobin Kuruvilla [Adaptavist]
Jobin Kuruvilla [Adaptavist]
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December 2, 2014

If you have SSO enabled, you will have to disable it for the local admin account to work. If not,  try resetting the password.

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CIsSharp
CIsSharp
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December 2, 2014

Thank you Jobin, How can I know if SSO is enabled. How can I disable it?

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Benito Picarelli
Benito Picarelli
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Atlassian Team members are employees working across the company in a wide variety of roles.
December 2, 2014

Hi there,

Please check the following page. This might help you out: https://confluence.atlassian.com/display/JIRAKB/LDAP+Error+Code+49

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