[Urgent] Locked out of Admin Account due to 2-Step Verification (2FA)

[강귀염]

I am currently locked out of my Atlassian Administrator account because I am stuck on the 2-step verification (2FA) screen. Unfortunately, I cannot bypass this step because I lost access to the authenticator app and don't have the recovery codes. The guy, who was using admin ID, left company without nay notes on this.

Since this is an administrator account, it is currently impacting our team's workflow. I need assistance in resetting my 2FA or verifying my identity through alternative methods to regain access. Could you please guide me on how to resolve this or log a formal ticket for recovery? 

Thank you for your help.

[Mayuresh Kamble · Accepted solution]

Hi @강귀염 ,

In this situation I would recommend to raise a support ticket with Atlassian as they will be able to help you. Please find the link below to raise the ticket -
Atlassian Support 

Regards,
Mayuresh

[강귀염]

Thanks a lot! appreciate it.

[Mayuresh Kamble]

Could you Please accept the answer if you found it helpful? 

[Arkadiusz Wroblewski]

Hello @강귀염 

This needs to go through Atlassian.

Please write an Ticket, @Mayuresh Kamble provided you a Link

For next time, some best practice. It is a good idea to have a dedicated technical admin account ready as a backup for situations like this.

[강귀염]

Thanks, I will definitely do that.