The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results forĀ 
Search instead forĀ 
Did you mean:Ā 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Update custom field values as a result of a comment (username of commenter & date)

Kara Nadarajah
Kara Nadarajah
Contributor
March 31, 2023

I have 2 custom fields:

Business sign-off by (select list of Jira users)

Business sign-off date (date picker)

When a user adds a comment to a ticket with the word 'Approved' I would like to automatically populate the 'Business sign-off by' with the commenters username.

I'd also like the 'Business sign-off date' to be populated with the date the comment was added.

Is this possible using Jira automation?

Watch
Like Be the first to like this
893 views

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

1 vote
Answer accepted
Jack Brickey
Jack Brickey
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
March 31, 2023

Hi @Kara Nadarajah ,

see of the following helps. Replace the fields circled in red with the fields you wish to update.

CB3EA752-87A2-4E9C-BF5F-3290D77F931D.jpeg4F3C081E-A44E-4FD5-BE4C-EA50CC121537.jpeg

View More Comments
Jan-Hendrik Spieth
Jan-Hendrik Spieth
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
March 31, 2023

And, just to add to that, if you need to find about the details of these custom fields, this will help: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/ 

Like
Kara Nadarajah
Kara Nadarajah
Contributor
April 3, 2023

Thanks both, as the sign off name wasn't the assignee of the issue I wasn't able to select 'User who triggered the event'.

I was able to use the smart value of {{comment.author}} to populate the field with the correct username.

Like ā€¢ Jan-Hendrik Spieth likes this
Reply
Jira
Jira
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security