Unexpected Failure - Data may be in an unstable state when importing from Bugzilla

[Henry CC]

Hello,

We receive the following error when trying to import from Bugzilla to Jira.

2013-02-19 18:25:53,595 INFO - ------------------------------

2013-02-19 18:25:53,595 INFO - Finished Importing : Issues

2013-02-19 18:25:53,595 INFO - ------------------------------

2013-02-19 18:25:53,595 ERROR - Unexpected failure occurred. Importer will stop immediately. Data maybe in an unstable state

java.lang.NullPointerException

at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createQueryForExternalSystemUrl(DefaultJiraDataImporter.java:371)

at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:329)

at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:25)

at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:14)

at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:359)

at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)

at java.util.concurrent.FutureTask.run(FutureTask.java:138)

at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441)

at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)

at java.util.concurrent.FutureTask.run(FutureTask.java:138)

at com.atlassian.multitenant.impl.DefaultMultiTenantManager.runForTenant(DefaultMultiTenantManager.java:61)

at com.atlassian.multitenant.juc.MultiTenantExecutors$WrappedRunnable.run(MultiTenantExecutors.java:160)

at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:249)

at java.lang.Thread.run(Thread.java:662)

2013-02-19 18:25:53,607 INFO - No issues need to be reindexed.

The bug records do import from Bugzilla but the link data between bugs (Depends on / Blocks) is not replicated in Jira so we loose all our bug relationships.

[Tiago Comasseto]

Hi Henry,

I think it may be related to data corruption into Bugzilla database. You may check if this is the case using a tool called Sanity Check within Bugzilla Administration section.

Cheers

[Henry CC]

Hi Tiago,

thanks for the reply, i've run a sanity check and it came back clean.

thanks,

nick