Under "Details" in an issue on Jira Cloud, I am unable to change the URL

[Angus Smith]

Under "details" in an issue on Jira Cloud, I am unable to change an outdated URL in one of the fields. I have given myself administrator rights but still cant

[Piyush Annadate _ACE Pune_]

Hi @Angus Smith
Based on screenshot shared, If you are not able to update, there could be reasons as below:

1. If unable to edit any other field as well - then user doesn't have EDIT permission
2. Project Issue type screen has 3 settings - Create / Edit /View -> So possibliity is, those fields aren't on the EDIT Screen.
   
   If adding those fields to EDIT Screen, do check for the shared location that will update. 

[Angus Smith]

Hi Piyush, I gave myself "team member" rights which "permissions" tells me I have the rights to edit with, but I still get a picture of a padlock...

[Piyush Annadate _ACE Pune_]

Can you share the padlock screenshot?

[Angus Smith]

[Piyush Annadate _ACE Pune_]

This is issue security, which doesn't have relation with the field update.
Issue security, denotes granular access/view for a issue specified for users based on roles/fields/assignee/reporter.

Issue security doesn't adhere any edit permission changes. 

Ref. Issue security - https://confluence.atlassian.com/adminjiraserver/configuring-issue-level-security-938847117.html (this is data center information, implies to cloud as well)

[Mohamed Benziane]

Hi,

You need to look if the field is in the edit screen

Manage work item screens | Atlassian Support

[Angus Smith]

Hi Mohamed, I gave myself "team member" rights which "permissions" tells me I have the rights to edit with, but I still get a picture of a padlock...

[Mohamed Benziane]

You need to check you screen scheme and see if the field is in the edit screen 

[Mohamed Benziane]

Can you update other fields ?

[Angus Smith]

Yes I can Mohamed.

[Mohamed Benziane]

Ok, so just look at the screen configuration Manage work item screens | Atlassian Support

I think that the field is missing in the edit screen

[Angus Smith]