Unbale to Switch Back to Free Jira Plan from Standard Plan

[Edgar]

Hi Team,

Seems my plan was auto upgraded to "Jira Standard" & "Jira Confluence".

We have rechecked the Team members and maintained the count to 9.

When we change the plan back to 9 we are getting below error:

Something went wrong

An unexpected error occurred, try again later. If the problem persists, please contact support.

[Tomislav Tobijas]

Hi @Edgar ,

Indeed, once you go over 10 users, plans will automatically switch from Free to Standard.

As for switching back to the Free plan, from my experience, this might take a while (mostly to refresh the user count for a specific app after removing licenses).
As stated in the message, I would suggest waiting a couple of hours (up to a day) and trying again.

If the problem persists, you could reach out to Atlassian Support (as you're still on the Standard plan) for their team to check it out.

Cheers,
Tobi