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Unable to view or download attachments in JIRA

AmruthaVimalaRaghav
AmruthaVimalaRaghav
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July 22, 2024

 

Below is what happens when I try to open the tickets.

JIRAissue2.PNGJIRAissue1.PNG

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Rilwan Ahmed
Rilwan Ahmed
Community Champion
July 22, 2024

Hi @AmruthaVimalaRaghav ,

Welcome to the community !!

Please check if any of the workaround fixes the issue. Usually this issue occurs when user directly paste the image files into the comment box. 

  1. Log out from jira, clear browser cache, re-login and check. 
  2. Do hard refresh of the page and check.
  3. Open ticket in old view
    i.e. https://<baseURL>.atlassian.net/browse/<Issue-KEY>?oldIssueView=true 
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AmruthaVimalaRaghav
AmruthaVimalaRaghav
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July 23, 2024

Thank you @Rilwan Ahmed  for the response. Above workaround apparently didn't help. But restart of a windows service ( Umbrella roaming client) followed by machine restart did resolve the issue.

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