Unable to verify my email address and access Jira invitation

[Dina Neiman]

Recently, my company migrated everyone to a new email address. However, my Atlassian account is still linked to the old one.

I was recently invited to a Jira board, but the invitation is being sent to my old email address. Unfortunately, I'm not receiving the verification email there.

I then tried to update my Atlassian account to my new company email address, but I'm not receiving the verification email for the new address either, so I'm unable to complete the change.

As a result, I'm currently unable to verify either email address or access the Jira board I've been invited to.

Could you please help me update my account or suggest how I can regain access?

[Marc -Devoteam-]

Hi @Dina Neiman 

If you account is managed in this Atlassian instance, contact an admin of the instance and have them change the email address on your account.

If this is not a managed account, go to https://id.atlassian.com and change your email.

Check this KB article for reference change-atlassian-account-email-addresses