Unable to upload files

[Silvia Moya]

We are currently experiencing issues when trying to upload files. 

The error message says "We could not connect to the file storage service. Please try again in a moment." 

It has been like this for over an hour and is the same for any kind/size of file we try to upload. Is this a general issue? Our storage capacity is 250GB and we still have 164 available. 

Can someone please advise what should be done in this case?

Thanks! 

[Matthew Lewis · Accepted solution]

https://community.atlassian.com/t5/Jira-Software-questions/Why-can-I-not-upload-or-download-attachments-to-JIRA-tasks-When/qaq-p/1466134

John Funk COMMUNITY LEADER Aug 26, 2020

There is a current bug that is getting worked. You can follow along with the status here:

https://jira-software.status.atlassian.com/incidents/b06y52dmc2lz

[sharon.wall · Accepted solution]

I am also not able to add attachments to tickets. This is preventing me from doing my job as well. Please advise.