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Unable to toggle off email notifications in personal notification settings

Jade Tran October 1, 2025

I wanted to turn of email notifications in my personal settings, however I saw that the option is grayed out. Does anyone know why?

 

Screenshot 2025-10-01 074037.png

2 answers

0 votes
Swathi Acharya
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 1, 2025

Hello @Jade Tran

Welcome to Atlassian Community!

From the screenshot you've shared, I see that the Send me emails for work item activity is already toggled OFF due to which the Email checkbox next to each notification is greyed out.

Notification.png


If you prefer having the email notification toggled off only for specific events, you can toggle ON the above setting and uncheck the email notification for it.

I hope this helps!

Thank you!

0 votes
Trudy Claspill
Community Champion
October 1, 2025

Hello @Jade Tran 

That would be because you have the email option toggle off at the higher level.

Screenshot 2025-10-01 at 8.18.51 AM.png

 

If you want to manipulate the lower level email settings you must first enable the higher level email setting.

However with the higher level setting disabled you should not be receiving emails generated by Notifications from Jira projects. You may still receive other emails generated from Filter subscriptions, automation rules, and third party app functionality.

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