Unable to signup to create new account

[Medha Bhatt]

Hi,  we are trying to signup for a new account , but not receiving any emails when I try to sign in or reset password.    This is blocking us and is extremely frustrating user experience.

Email being used is mbhatt@saasaudit.ai.  

[Trudy Claspill]

Hello @Medha Bhatt 

Welcome to the Atlassian community.

I have flagged your post to raise it to the attention of Atlassian team members. They should respond to you within 2 business days.

[G subramanyam]

Hi @Medha Bhatt welcome to Atlassian community.

I understand how it is to be blocked by an email issue when trying to set up a new account. While I cannot directly access or resolve internal Atlassian system issues or specific user accounts, I can provide the most common reasons:

Your issue is related to email delivery and not the Jira Cloud signup process itself.

• Please check your Spam, Junk, Promotions, or Other folders

• Ask your IT/Email Administrator to "Whitelist" or allow emails from the following domains and IP addresses: Domains: *.atlassian.com and *.jira.com

• Verify the spelling when attempting to sign up.
• Wait for 2-4 hours (or up to 24 hours if the issue persists).

Official links for your reference:

IP addresses and domains for Atlassian cloud apps

Atlassian support team