Unable to show hidden field (multilevel cascading) on request form

Amit Kumar Singh
Contributor
January 10, 2024

I have created request type with few field to show on customer portal, unable to show one hidden field (multilevel cascading) on request form, when i make it required in filed config, it start showing error to update this field with preset value, but when i click on that field to show from hidden, there is no drop-down options showing to update preset value..

please help me..

image.pngimage.png

Getting Below error..

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1 answer

0 votes
Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 10, 2024

Hello @Amit Kumar Singh ,

Can you check the portal group for this request type if it is in "General" or "Hidden from portal"

Screenshot 2024-01-10 at 09.58.47.png

BR,

Nikola

Amit Kumar Singh
Contributor
January 10, 2024

@Nikola Perisic this is a field not issue type of request that can be hidden under portal group...

this is a field moved to request type..

 

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Amit Kumar Singh
Contributor
January 12, 2024

Anyone in the community, i am waiting for the response.

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