Unable to see "Restore System"

[Sophia Jack]

I have been made an admin but I can't access the 'Restore System' settings to import media. The console doesn't show that I'm an admin. What could be the problem?

[Mayur Jadhav]

Hi @Sophia Jack  

Welcome to the Atlassian Community!!!

Can you please share a screenshot of it, so will have an exact idea of what could be the problem.

But Just an FYI... You need to be Site Admin to access the Restore System option.

I think you may have only Jira admin Permission, can you please confirm once.

I am attaching a screenshot for your reference.

Site admin permission VS Jira Admin Permission

When you have Jira Admin Global Permission:

When you have Site Admin Permission:

Please let me know if the provided answer is helpful or for any queries.

Regards,
Mayur Jadhav

[Sophia Jack]

Thanks @Mayur Jadhav

I am actually a site admin. However, I needed permission to be able to import media and I have been granted through 'Jira Permissions', so I have access now. 

[Mayur Jadhav]

Glad to know that you are able to solve the issue.