Unable to see Administrator option for a Org admin user

[Kaushik G]

Issue Summary:

Problem: Organization Admin UI permissions are out of sync with the backend.

Affected Admin: ******@gmail.com (Site creator for dotconn-issues).

Affected User: *********@dotconn.net.

Details: Both users appear as "Organization admin" when filtering the Directory and in the exported CSV user report. However, when logged in as ******@gmail.com, the "Assign organization admin role" option is missing from the "More actions" menu. Because I am the only admin, I cannot have another admin remove and re-grant my role to force a refresh.

Request: Please perform a manual permission sync/refresh on my account so the correct administrative menus appear.

Attaching the CSV below
Group id,Group name,User id,User name,email,User status,Added to org,Org role,Last seen in Jira - dotconn-issues,Last seen in Jira Product Discovery - dotconn-issues,Jira - dotconn-issues,Jira Product Discovery - dotconn-issues
d56bfa09-1099-43e7-a95b-ef986ec02e5f,confluence-users-dotconn-issues,5cefe7661552030f1e3a526b,Kaushik G,******@gmail.com,Active,29-Nov-20,Org Admin,04-Sep-26,Never accessed,User,None
69f1a1a3-e305-4275-813b-1c01e22da00a,site-admins,5cefe7661552030f1e3a526b,Kaushik G,******@gmail.com,Active,29-Nov-20,Org Admin,04-Sep-26,Never accessed,User,None
85c5b21f-08b5-4911-831a-e6de4af63d63,confluence-admins-dotconn-issues,5cefe7661552030f1e3a526b,Kaushik G,******@gmail.com,Active,29-Nov-20,Org Admin,04-Sep-26,Never accessed,User,None
4d4ed4bf-4b72-4fa8-b974-25c0fe0e0638,administrators,712020:e7a36613-8c12-4f5f-b193-aa03e0c8fa28,Kaushik Gunasekaran,*********@dotconn.net,Active,05-Aug-26,Org Admin,23-Mar-26,Never accessed,User,None
79d397a2-db94-427f-b52e-761388edf7d2,jira-software-users,712020:e7a36613-8c12-4f5f-b193-aa03e0c8fa28,Kaushik Gunasekaran,*********@dotconn.net,Active,05-Aug-26,Org Admin,23-Mar-26,Never accessed,User,None
6cc53578-7a3d-436d-a513-65b899b00a80,jira-administrators,712020:e7a36613-8c12-4f5f-b193-aa03e0c8fa28,Kaushik Gunasekaran,*********@dotconn.net,Active,05-Aug-26,Org Admin,23-Mar-26,Never accessed,User,None
69f1a1a3-e305-4275-813b-1c01e22da00a,site-admins,712020:e7a36613-8c12-4f5f-b193-aa03e0c8fa28,Kaushik Gunasekaran,v@dotconn.net,Active,05-Aug-26,Org Admin,23-Mar-26,Never accessed,User,None
085fdc37-ca45-455d-b552-2e593e750651,jira-admins-dotconn-issues,712020:e7a36613-8c12-4f5f-b193-aa03e0c8fa28,Kaushik Gunasekaran,*********@dotconn.net,Active,05-Aug-26,Org Admin,23-Mar-26,Never accessed,User,None

[Trudy P Claspill]

Hello @Kaushik G 

As a user community we cannot directly access your subscription, but I have flagged your post here to raise it to the attention of Atlassian Team members. They should respond within 2 business days.