Unable to search custom field, error message "Field 'Job Title[Short text]' is not searchable"

[John Izquierdo]

Hi,

I've followed the instructions from: JQL fails with "Field 'field_name' is not searchable, it is only sortable" message | Jira | Atlassian Documentation

and given my custom field a Seach Template but it is still not searchable. Any thoughts?

[Trudy P Claspill]

A reindex may be required. In Jira Cloud there is not an option for you to manually trigger a reindex. They are supposed to happen automatically when need, such as when a field search template is changed.

Has it been some time since you made the change. If not, you might wait a few hours and try again.

[John Izquierdo]

Hi, Trudy

Still no luck, it's been 5 days now and the custom field is still not searchable.

Maybe I can change the Search Template, wait a day, change it back, wait another day, and see if anything changes.

[Trudy P Claspill]

I am stumped.

If you are using a paid Jira subscription, I suggest you contact Atlassian Support for additional assistance. And please report back here what you learn.

https://support.atlassian.com/contact/#/