Unable to run Back up for Server

[Iikka Väkiparta]

Hi there,

I'm trying to transfer my project from Attlassian cloud to Onprem Jira. I'm trying to run the "back up for server" function. Initially I could not do it, as my project was a 'next-gen', so I moved it to a traditional project, send the two next gen projects to trash, and went back to the "back up for server". Now the move option is gone, and there is just a button "delete all next-gen proejcts. The 'create backup for server' is disabled. I have pressed the delete all next-gen projects button a few times, I get a confirmation modal, but after that nothing happens and I'm back in the same situation. I have checked the projects listing and all I see is my new 'old style project' Any Idea how to resolve this? Thanks!

[Walter Buggenhout]

Hi @Iikka Väkiparta and welcome to the Community!

Can you check the project trash and make sure your next gen projects are not laying around over there? You can get there via Jira Admin > Manage projects > Trashi.

Deleted projects are kept there for some time before they get permanently deleted. You can give them a nudge if necessary, though.

Hope this helps!

[Iikka Väkiparta]

Hi @Walter Buggenhout that did resolve the issue. Funny that the "delate all next-gen projects' didn't...

Thanks!

[Walter Buggenhout]

Awesome, glad to hear! Given this did fix the issue, could you also accept the answer here? That makes it easier to find as such for other users with a similar question.