Unable to remove duplicate status

[Katie Hammond]

There seems to be an issue where you can't delete unmapped statuses (like you should be able to). I accidentally created a duplicate statuses: one is mapped to the swimlane labelled the same (which I want to keep) but the other is unmapped and needs to be deleted to avoid tickets going in the wrong status and affecting tracking/automations. I've tried to delete the duplicated status and it keeps showing an error message

[Sanam Malleswari]

Hi @Katie Hammond

There’s a temporary glitch or browser issue. Sometimes caching or session issues cause this. Try a hard refresh (Ctrl + Shift + R) or open Jira in incognito mode.

Check Workflow Status Mapping

• Go to Project Settings → Workflows.

• Edit the workflow and ensure the duplicate status is not used in any transitions.

• Remove the transitions connected with the unwanted status. 
• It's not possible to delete the status, when the workflow connected with any project.
• Make a copy of workflow and delete the unwanted status. Re-add the workflow to the necessary project.
• in this way you can get rid of unwanted status.