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Unable to post comment in certain types of tickets

Alice Freire
Alice Freire
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November 19, 2020

I am trying to post comments on a ticket but I am getting the same error for the last 4 hours 

"THe JIRA server could not be contacted. This may be a temporary glitch or the server may be down"

I've already closed Chrome, cleared the cache. Also other team members were able to post a comment on that ticket on my behalf but I am still unable to do so.

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Daniel Ebers
Daniel Ebers
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November 22, 2020

Hi Alice,

it might sound very basic but have you done any configuration changes within those mentioned for hours - probably done by another admin of your instance and not you personal?

Cheers,
Daniel

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Deepanshu Natani
Deepanshu Natani
Community Champion
November 19, 2020

Is this happening with a particular issue/ ticket or with all the issues? Also did you try using a different browser?

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