Unable to open Timeline

[Schütz_ Annika]

I am not able to open the timline (the one to which you navigate to through "More"-> "Connections"; not the one that only shows the Epics.

Ich get this Error Message, when I try to open it:

Hash WZFWRR

Trace 89d0ecc91c1245cf9deb3db7c5c6bef2

[Marc -Devoteam-]

Hi @Schütz_ Annika 

To raise a support request at Atlassian Support, as suggested by @Jean Horn , you need to have an admin role in the instance (space admin does not apply).

So reach out to your Jira admin or Organization admin.

But on the side, can you try an incognito window or other browser, does this work.

Then clear you cache and cookies and check for active browser plugins (ad-blockers, etc...)

[Jean Horn]

Hi @Schütz_ Annika !

Sorry to hear you're running into that issue! A "Hash/Trace" error like this usually points to a temporary backend snippet failure or a browser/session cache conflict.

Since trace errors are internal system exceptions logged on Atlassian's end, sharing that specific Hash (WZFWRR) and Trace ID with Atlassian Support will allow them to trace the exact error in their logs immediately.

Hope this helps get your timeline back up and running!

[Schütz_ Annika]

Hi @Jean Horn

Thank you for your answer! I tried to contact Atlassian, but when filling out the form, unfortunately they couln'd find the Cloud URL, so i wasn't able to send the request. 

[Jean Horn]

@Schütz_ Annika 

Sorry to hear you hit a snag with the support form! That usually happens if the system is expecting just the prefix or the exact URL format registered under your Atlassian account.

Here is a quick way to get your ticket through:

1. Double-check your URL format, try entering just the prefix (e.g., yourcompany instead of https://yourcompany.atlassian.net
2. Make sure you are logged into the Atlassian Support portal with the exact same email address associated with your site admin account.
3. If it still doesn't recognize it, select "Contact Support" directly from inside your site by clicking the Help (?) icon in the top right corner of Jira/Confluence.

Hope this gets you through to them quickly!