Unable to move ticket or publish workflow / Internal Server Error (bump)

[Dany Jupille]

Hi,

This is a bump to question 2960720 which basically got no answer.

I get 500 errors when trying to move tickets or publish workflows.
I cannot access the logs of the error as we are using the Cloud solution.

The last log reference was: 74d76af0-6ac3-40eb-aa94-26f9c75fe83b

Could I know what's the problem from the logs? Thanks in advance.

Best regards

[Dany Jupille]

Not gonna lie it's starting to get annoying.
We don't have direct access to the logs alright. But may I please get them from the reference?

[Clark Everson]

Hi @Dany Jupille 

I will let the atlassian team know about this. However generally to look at logs you would want to open a ticket on support.atlassian.com to work with an engineer. This maybe a limit though of the free plan in regards of support they offer which is unfortunate. 

Best,

Clark

[Dany Jupille]

Hi @Clark Everson 

Thank you for your answer.

I went by support.atlassian.com indeed. But in the end, since this is a free plan, it said to ask for help here.

Best regards,
Dany Jupille