Unable to login using our new email address

[Pobalan Sreedharan]

Hi Support,

We are currently unable to sign in using either our old email address (pobalan.sreedharan@trapezegroup.com) or our new email address (pobalan.sreedharan@trapezegroup.asia).

Our instances are hosted at the following URL:

https://trapezegroup-amea.atlassian.net/

Kindly assist in updating our login credentials to the new email addresses. Please find below the admin accounts that require the email change:

• dhiran.randhawa@trapezegroup.asia
• pobalan.sreedharan@trapezegroup.asia
• syed.mohamed@trapezegroupme.com

Thank you.

[Shalini Pradhan · Accepted solution]

Hello @Pobalan Sreedharan ,

Good day! I have created a support ticket with the relevant team, an engineer will contact you soon, please keep an eye on your email box.

Thank you

[Pobalan Sreedharan]

Noted, will do that. Thanks.

[Brant Schroeder · Accepted solution]

@Pobalan Sreedharan I have escalated to Atlassian.  

[Pobalan Sreedharan]

Hi Brant,

Noted with thanks. Really appreciate it.

Balan