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Unable to login to jira

Ayushi Kapoor
Ayushi Kapoor
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May 4, 2023

Some of the users of my project are not able to login to jira now and getting an error message that says "We could not give you access. Use another email and try again". Though they were able to access jira till yesterday. Please suggest how this issue can be resolved.

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Fabio Racobaldo _Catworkx_
Fabio Racobaldo _Catworkx_
Community Champion
May 5, 2023

Hi @Ayushi Kapoor  and welcome,

probably something has been changed at customer access permission (https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/). First of all my suggestion is to check if something has been changed in approved domains.

Fabio

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