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Unable to login and don't send in email

G GG August 25, 2020

A reset password link has been sent to you via email. ( there's no email to reset my password )

You can follow that link and select a new password. ( no email to reset )

If the email does not arrive, please contact your Jira administrators. ( i contact you please help please )

1 answer

0 votes
Jack Brickey
Community Champion
August 25, 2020

Hi G GG, welcome to the Community. First let me clarify that the Community is a user forum and we do not have access to your instance of Jira nor should we. So regarding your last point regarding contacting your Jira admin you would need to find out who that is in your company and contact them. Maybe they have a project created in Jira to report internal IT issues?

Regarding your inability to login, who generated the reset password? I assume you did so using forgotten password? In any event, you might check your junk mail or reach out to your IT to see if the message was in fact sent. You could also reattempt the forgotten password.

G GG August 25, 2020

there's no thing my email please help

Jack Brickey
Community Champion
August 25, 2020

G GG, I am wondering if maybe you are in the right place for help. I saw another post from you about Minecraft? Are you trying to access your Jira account or you Minecraft account?

Jack Brickey
Community Champion
August 25, 2020

G GG, i looked at this further and indeed it appears you somehow ended up on this forum while you were trying to recover your Minecraft password maybe from this site - https://bugs.mojang.com/

Mojang apparently uses Jira Service Desk for their bug tracking system. However, this forum cannot assist w/ you Mojang account.

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