Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Unable to login after jira upgrade

Sudharsan Gopalakrishnan
Sudharsan Gopalakrishnan May 28, 2019

Hi,

I am unable to login with my admin id or any user ID and password after i upgarde JIRA software from 7.7 to 8.1. Please help me. It says user ID and password is wrong

Answer
Watch
Like Be the first to like this
934 views

1 answer

0 votes
Petr Vaníček
Petr Vaníček
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
May 28, 2019

Hi,

are you using external user directory like AD? 

Also you can try this in one of scenarios: https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html

Hope it helps

View More Comments
Sudharsan Gopalakrishnan
Sudharsan Gopalakrishnan May 28, 2019

I am not using any external AD

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Notice at Collection Terms Security