Unable to locate "Issue Layout" in Project Settings

[Mariah Price]

I'm attempting to follow instructions on how to edit issue layout in the new issue view, but cannot seem to find "issue layout" in my project settings. I also can't view any "configure" option directly in the new issue view. Has anyone else experienced this? Is there another way?

[Marc Pflieger]

Hi, 

I am reaching out about this problem as well.  When I click "configure" on an issue, the url that JIRA tries to send me is:

https://XXXXX.atlassian.net/plugins/servlet/project-config/IT/issuelayout?screenId=13211

This looks clearly like it tries to bring me to the new issuelayout screen.  however, while the left side menu is there, nothing shows on the right.

I also do not show the menu option for Issue Layout on my service desk project.

I do have the setting on to see the new issue view.  it has been on for some time.

[Jack Brickey]

screenshot?

[Marc Pflieger]

[Jack Brickey]

ok so you are looking at a JSD project not JSW. You will find "issue layout" for JSW projects if you have those. Now where are you clicking on "configure" exactly?

[Marc Pflieger]

I click in when inside a kanban board.  I am using the new layout.

On last thing to note.  I know that in the past it was not supposed to show in service desk, but I received an email from Atlassian titled

"New: A better Jira Service Desk request view"

which explains how to use the new layout as part of an SD project.

[Mariah Price]

I wrote into Support to resolve—since it is a beta, they had to activate "issue layout" for my project. Everyone was helpful in this thread but apparently the Atlassian team had to finalize this. 

[Jack Brickey]

Thanks for the update Mariah. Indeed it is not enabled by default for JSD and confirmed it is not for mine. @Marc Pflieger I also verified that I see the Sam behavior with blank page except for sidebar. I had to add a test Kanban board to test this as I do t use Kanban for my JSD projects by default.

[Alexey Matveev]

Hello,

This option is available only for classic projects. Do you have a classic project?

[Jack Brickey]

Assuming you are on cloud as that is where the new jira issue view comes into play? are you on a Classic project type or Next-Gen. This view does not apply to Next-gen. If you are unsure a screenshot will help.

[Mariah Price]

I have a Classic Project. I've checked other issue pages to see if "issue layout" is hidden somewhere within them but so far no luck. I wouldn't be surprised if it's in an obvious place and my eyes are just tired. 

[Jack Brickey]

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