Unable to install an APP even though I am ADMIN and the App would be FREE for my license

[Marcelo Lopez]

I have tried to install:

https://MYDOMAIN.atlassian.net/jira/marketplace/discover/app/com.stonikbyte.great.gadgets.plugin

1.  I am the Domain Admin

2. My domain has less than 10 users

3. I have been able to install OTHER "Free to use for <10 person team" apps.

Has anyone else encountered this? Even with a different app? 

I've communicated with the App supplier, but their recommendation was to open a support ticket, yet not having a 1:1 ticket support account, I'm asking the community to leverage the power of their collective experience/knowledge.

Any ideas??

Thanks.

[John Funk]

Hi Marcelo,

While you are waiting on responses, I will see if someone from Atlassian can come take a look. 

[Oleksii Melnyk]

Hi @Marcelo Lopez , I’ve run into this issue before.

1. The first time, the problem was unpaid Atlassian invoices (licenses or apps/plugins). As soon as I settled the invoices, the installation completed successfully.

2. The second time, the default group that grants the Jira Admin license wasn’t set. I’m not sure how that’s related, but configuring the default group fixed it.

Path: Admin → Products → Jira Administration → Manage.