Unable to get all the list of JIRA's in Blocked state to email thru Automation

[Mac A]

Unable to get all the list of JIRA's in Blocked state to email thru Automation

have added email content as below:

{{issue.key}} - {{issue.summary}} has been BLOCKED

my jql shows 5 jiras in blocked state and also in the Log Audit it shows 5, but in email only 1 is being sent.

[David Nickell]

if you already have the JQL, put it in a filter (if not there already).   Then use a filter subscription to email your list at whatever frequency you want.   This solution pre-dates the availability of Automation.  But it still works flawlessly and I recommend it as an answer a few times each year.

Create the filter for the name that will make since when this shows up in somebody's e-mail box.
Go to the filter detail,  Select subscriptions
Create a subscription and schedule  it to run at whatever frequency you prefer
While waiting for the official execution time, you can go to the subscription manager and run the process manually to ensure the results
When it runs, the subscribers will receive and meaningful email with their items

[Evgenii]

@David Nickell just a small note - user is using data center version, according to tags. And in onprem solution it looks completely different.

[David Nickell]

I apolopgize for not noticing.  Here is the link to some Data Center documentation.

https://support.atlassian.com/jira/kb/verify-jira-filter-subscription-email-delivery/

[Evgenii]

Hi, @Mac A 

You need to use lookup issues action.

You can create an automation like this:

Trigger: Scheduled action

- This will trigger scheduled execution

THEN (Action): Lookup issues - use JQL like: project = XYZ and status = Blocked

- This action will get all issues based on JQL (adopt it to your requirements)

THEN (Action): Send email

Add this smart value in content:

List of Blocked issues
{{#lookupIssues}}
<a href="{{url}}">{{key}} - {{summary}}</a>
{{/}}

- This will email the list of issues with hyperlink

[Bill Sheboy]

Hi @Mac A 

For a question like this, context is important for the community to help.  Please post the following:

• what version of Jira are you using: Cloud, Server, or Data Center
• an image of your complete automation rule in a single image for continuity
• images of any relevant actions / conditions / branches
• an image of the audit log details showing the rule execution
• explain what is not working as expected and why you believe that to be the case

Kind regards,
Bill