Unable to find the automation or post function for adding watchers on my project to disable it

[Vamsi Krishna Panthulu]

I am using a service management project for my team.  For every ticket that gets created, our team DL gets added as watcher on the ticket.  I believe this was setup by admins before my time and i want to remove this automatic addition of watcher now.

I have checked the automation rules at project and global level and could not find anything.

I have checked the first transition in workflow "Create" for post functions but could not find anything for this.

What else can i check ? Is there anything else that i can check to find where this automation or rule has been setup and disable ?

[Bill Sheboy]

Hi @Vamsi Krishna Panthulu 

Please look at an example issue and view the history.  That may show what/who is adding the watcher.

Kind regards,
Bill

[Vamsi Krishna Panthulu]

I have checked the history but it does not record anything about adding a watcher there unfortunately.

[Bill Sheboy]

That may indicate the watcher is added during issue creation.  What is creating the  items: manual, a rule, another process, etc.?

[Vamsi Krishna Panthulu]

it happens with tickets created manually as well as a integration job with service now.

I have checked the create transition and could not see any post functions that would be adding this watcher.

[Bill Sheboy]

I am not currently using JSM and so cannot check this one...Have you checked if the internal notifications have been selected for the team for issue create?

https://support.atlassian.com/jira-service-management-cloud/docs/customize-internal-notifications-in-team-managed-projects/

[Dan Breyen]

Hi @Vamsi Krishna Panthulu I found the JSM REST API calls for Watchers.  Was this what you are looking for? Issue Watcher API 

[Vamsi Krishna Panthulu]

hey @Dan Breyen this link looks like it will help me find the watchers.

I currently know who the watchers are.  I am trying to find the configuration which is adding these watchers automatically to the ticket so that i can disable it.  Correct me if needed plz.

[Dan Breyen]

Ahh,.  Check out this community article.  Are the tickets that everyone is getting notifications on all being submitted from your organization?  I wonder if this is turned on for your site: restrict customers