I am using a service management project for my team. For every ticket that gets created, our team DL gets added as watcher on the ticket. I believe this was setup by admins before my time and i want to remove this automatic addition of watcher now.
I have checked the automation rules at project and global level and could not find anything.
I have checked the first transition in workflow "Create" for post functions but could not find anything for this.
What else can i check ? Is there anything else that i can check to find where this automation or rule has been setup and disable ?
Please look at an example issue and view the history. That may show what/who is adding the watcher.
Kind regards,
Bill
I have checked the history but it does not record anything about adding a watcher there unfortunately.
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That may indicate the watcher is added during issue creation. What is creating the items: manual, a rule, another process, etc.?
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it happens with tickets created manually as well as a integration job with service now.
I have checked the create transition and could not see any post functions that would be adding this watcher.
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I am not currently using JSM and so cannot check this one...Have you checked if the internal notifications have been selected for the team for issue create?
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Hi @Vamsi Krishna Panthulu I found the JSM REST API calls for Watchers. Was this what you are looking for? Issue Watcher API
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hey @Dan Breyen this link looks like it will help me find the watchers.
I currently know who the watchers are. I am trying to find the configuration which is adding these watchers automatically to the ticket so that i can disable it. Correct me if needed plz.
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Ahh,. Check out this community article. Are the tickets that everyone is getting notifications on all being submitted from your organization? I wonder if this is turned on for your site: restrict customers
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