Unable to edit Resolution

[Vic King]

Hi JIRA Support Team,  

Can you please provide us with the steps to allow users within our organization to edit Jira tickets' resolution once they are updated to "Done"?

Thank you.

[John Funk · Accepted solution]

Hi Vic - Welcome to the Atlassian Community!

Basically, you need to add a self looping transition on the Resolved status (that's a transition that goes from a status back to itself). Then add a screen to the transitions that has the Resolution field on the screen so it can but update. You might want to add a Condition to the transition also to control how is allowed to do that. 

[Vic King]

Hi John, 

I have shared this with my product management team. He will have the permission to make the updates to our account. I really appreciate your responding to my message. 

I hope you're having a great day! 

Best,

Vic

[John Funk]

You are very welcome. 

[Chad2 Norwood]

This did not work for me.  I created a new transition, self looping to itself, but it did not appear as an option when I click on the status button which did reveal options for all other transitions and their destination status

I am using the free online jira version

[John Funk]

Click Actions next to the status. 

[YY Brother]

Hi @Vic King 

Welcome to our Community.

Please go to the workflow status property of this issue type. Change to this:

jira.issue.editable = true

Hope it helps.

Thanks,

YY哥

[Vic King]

You are the best! I don't believe I have those permissions. I will share this with my product manager. Thank you! :)

Have a great day! 

[YY Brother]

Good luck! Vic.

[Vic King]

Thank you, YY!