Unable to delete my Atlassian account — last billing admin

Hello @_Ali 

Please open an Ticket here. Atlassian Support: Pricing, Billing, & Licensing | Atlassian

Rovo are "Sticky" one, and often can´t be removed alone.

Best,

Arkadiusz🤠

Hello @_Ali ,

Good day! Welcome to Atlassian Community :)

Atlassian blocks the deletion of personal data for primary billing contacts and primary technical contacts to ensure that customers can maintain a business relationship without losing access. If you’re an individual user who’s also the primary technical or billing contact for a site and you want to delete your Atlassian account, you’ll need to either assign another person to be the primary technical or billing contact or delete your site.

Please refer to this document: https://support.atlassian.com/atlassian-cloud/kb/deleting-your-atlassian-account-when-you-are-the-billing-or-technical-contact/

Hi @_Ali, 

To delete your Atlassian account, all active subscriptions (including Free plans and Rovo credits) must be fully terminated. Since you are the sole admin, follow these steps:

1. Request manual cancellation

Our billing team must manually clear your site entitlements first.

1. Go to the Atlassian Support: Pricing, Billing, & Licensing | Atlassian.

2. Under How can we help you?, select Your account.

3. Under Choose a topic, select Cancel cloud subscription.

4. Click on Need more help? at the bottom.

5. In the description, explain that you want to delete your account but are blocked because you are the last billing admin. Specifically request that they cancel all active entitlements and delete your site for you.

2. Delete your Atlassian account

Once support confirms the site is removed:

1. Go to id.atlassian.com/manage-profile.

2. Select Account preferences (left menu).

3. Click Delete account and confirm.

Note: There is a 14-day grace period before the deletion becomes permanent.

Best,
Samuil