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Unable to connect to LDAP over SSL

zhongliwen
zhongliwen
February 24, 2022

Jira Version: v8.13.0

Test basic connection : Failed
sfdcbt-cn-dc1.sfdcbt-cn.net:636; nested exception is javax.naming.CommunicationException: sfdcbt-cn-dc1.sfdcbt-cn.net:636 [Root exception is javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target]

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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February 24, 2022

This means you have not got the right SSL certificates installed on your Jira.  

You'll need to get the certificates your LDAP server expects and install them in the java keystore the Jira is using.

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