The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to attach a file to ticket

Jay Patel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 11, 2024

Hello, 

When I am trying to attach a file to the JIRA ticket, it shows me the following error message. I have tried changing the name of the file. But it shows me the same error message again and again. 

"We couldn't save your content - It may contain formatting we don't recognize. Try removing the formatting before saving." 

Is there any solution to this problem? 

 

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Joe Pitt
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
January 11, 2024

It would help if you told us what type of file format it is

Jay Patel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 11, 2024

Trying to attach a .blf (Vector CANoe) file. I also tried compressing that file into .zip

No luck so far. 

Divyareddy Shapuram
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 12, 2025

@Jay Patel try to refresh the page, it would work

If it doesn't work, do logout and login

Thanks!

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events