Unable to add user in JIRA project as I got the Admin access

[Deleted user]

I am unable to add any new user after I received the admin access. Please help me on the same.

[Alex Koxaras -Relational-]

Hi @[deleted] and welcome to the community,

Site and org admins are eligible of adding new users and group. What role has been granted to you? I would assume that you are a Jira admin.

Can you see these settings?

 

[Deleted user]

No, I am unable to see the same. Could you please help me to get the details ?

[Alex Koxaras -Relational-]

@[deleted] you have to ask your site/org admin to give you admin privileges, meaning to make you a site or org admin.

[Deleted user]

[Rilwan Ahmed]

Hi @[deleted] ,

Welcome to community !!

You need to add/invite users into your instance first. Later you can add them to the required project

https://support.atlassian.com/jira-work-management/docs/add-new-users/

https://support.atlassian.com/jira-cloud-administration/docs/assign-users-to-groups-project-roles-and-applications/ 

[Nic Brough -Adaptavist-]

What does "I can't" mean?  Could you describe why you can't do it?  What are the symptoms or error messages?