Unable to add team member to project.

[Angie Laurent]

I have attempted to add team member to a project several times but I am unable to because I keep getting an error message that says "something went wrong. we can't add anyone right now." Please provide a solution for this issue. 

[Ste Wright]

Hi @Angie Laurent 

What kind of project is this - Team-managed or Company-managed?

And do the user(s) have access to Jira Software via your user management?

Ste

[Angie Laurent]

Hi Stephen, it is team managed

[Ste Wright]

Hi @Angie Laurent

I'd check the questions from Trudy and Susanna first, any thoughts on these?

Ste

[Trudy Claspill]

Hello @Angie Laurent 

Welcome to the Atlassian community.

Your post tags indicate you're using a free subscription. Is that correct? Have you always been using a free subscription?

A free subscription is limited to 10 users. Do you already have 10 users for your Jira application?

[Susanna Babayan]

hi! what kind of project is this and how are you adding them? can you share your steps?

[Angie Laurent]

Hi Susana, it is team managed. I am adding them by clicking on the "add people" icon under the Board tab. Then add type the user's email and select add. 

[Susanna Babayan]

have you added them via Project settings>Access?

cause per my understanding you're trying to give them access to the board without adding them into the project