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Unable to add new user with free account

heyxav
I'm New Here
I'm New Here
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March 14, 2020

Hi

I create a new free account in JIRA cloud 

I imported data from a previous platform. The export/import seems to work. I see my data. 
I import 1 user. So they are 2 users on the platform.

Now I try to invite a new user from the admin (https://admin.atlassian.com/). 

I always have an error

When I look in the console I show a 400 error with this URL https://admin.atlassian.com/gateway/api/adminhub/um/site/#######-######-######-#######/users/invite 

Thanks for your help.

Regards,

Xavier

1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 16, 2020

Hello Xavier,

Thank you for reaching out to Atlassian Community!

Just for us to better understand and help you with this issue, I would like to know if on the administration it shows if there is one more license available. Please, go to Product access on "Administration" and check how many licensed are available.

Screen Shot 2020-03-16 at 16.56.47.png

When you click to invite the user, does it show any error in the UI? If so, can you please send us a screenshot?

Regards,
Angélica

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