Unable to add image to card

[Maddie]

I don't see cover images toggle bar in view settings as mentioned in https://support.atlassian.com/jira/kb/use-cover-images-for-issue-cards-on-boards-in-jira-cloud/ . Need support to enable it to my Kanban board.

[Evgenii]

Hi, @Maddie 

Looks like it's not very fresh option, and it was added to all instances.
I checked my test instance - it has such functionality. Maybe these screens can help you?

Similar question was discussed here:
https://community.atlassian.com/forums/Jira-questions/Card-Cover-Images-Issue-Cover-Images/qaq-p/2981580

[Maddie]

Thanks for the link. I just dont have that option. 

[Evgenii]

@Maddie well, in case of Team Managed project - logic differs. It's described in article, which you gave in your post.

Cover images in team-managed Jira projects

First, ensure that your board will display cover images once they've been added:

1. From your board, navigate to More options (...) > Configure board

2. Select Board > Card cover images and toggle the feature on

Next, add an attachment to your issue(s).

As a reminder, the first image attached to an issue is used as the cover image in a team-managed project. There is no way to manually select a cover image other than the first attachment.

1. Open an issue in the issue view

2. Add an attachment to the issue

3. Return to your board view to see the attached image as the card cover image
   

[Trudy Claspill]

Hello @Maddie 

Welcome to the Atlassian community.

For what type of Jira Space are you trying to use this feature? Click the ... button next to the Space name in the navigation panel on the left. At the bottom of the pop-up will be two lines that say something like:

Software space
Company-managed

What do those two lines say?

Note that the document you referenced applies only to Software spaces. If you are working with a Business or Service space then card cover images are not available.

Also note the the location of the option is different between Team-managed and Company-managed boards. Make sure you are looking in the correct place.

If that does not help you solve your issue, please provide a screen image of what you see when looking for the option, along with an answer to my question about your space type.

[Maddie]

Good point, Software space-team managed. Where should I look for that option in a team managed board?

Thanks

[Trudy Claspill]

The instructions are in the same document you originally referenced.