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Unable to add a user to Jira

I have enough spare licences but I keep getting an error saying "unable to add **user email** we couldn't send your invitation.  Try inviting that user again.

Anyone got any suggestions on what I should do?

 

1 answer

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Mayur Jadhav
Community Champion
October 10, 2022

Hello Kirsten.Smith-Hillier@RobertWalters.com ,

Hope you are doing good!!

Could you please share the screenshot of error so that it will be easy to troubleshoot.

 

Regards,
Mayur

I closed down the session I'd had open to create the new account and re-opened and now it's letting me add the user?  What did I do to fix this?

Mayur Jadhav
Community Champion
October 12, 2022

May be that was temporary issue or May be Outgoing email was disabled.

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