Unable to add Mail IDs in Share Option

[John Alwyn Durairaj]

Unable to add Mail IDs (Individual's) in Share Option. instead it is taking a group ID called "GCC Offshore connect"

[Trudy Claspill]

Hello @John Alwyn Durairaj 

Welcome to the Atlassian community.

What exactly are you trying to share; a Filter, a Dashboard, a work item?

Can you provide the exact steps you are executing so we can try to recreate your issue?

Can you provide a screen image of what you are seeing when you have the email address partially entered.

[John Alwyn Durairaj]

When i tried to share the task, i am unable to add the mail ids..

[Trudy Claspill]

The work item share options does not allow entry of email addresses. As per the field name in the dialog you must enter the name of a known Users or a Teams.