Unable to access company workspace - toktok.atlassian.net

[Turbold Batbayar]

Dear Atlassian Support Team,

We have been using our Jira workspace:

toktok.atlassian.net

for a long time for our company operations and project management.

However, our entire organization is currently completely locked out of our Jira workspace. Whenever any user tries to log in, the page gets stuck in an infinite loading loop (spinning wheel / blank screen) and never loads the dashboard. No specific error codes are being displayed.

Please help us with the following:

1. Check whether the workspace still exists

2. Verify if the site has been suspended, deleted, or renamed

3. Restore access if possible

4. Help identify which Atlassian account currently owns/administers the workspace

5. Advise us on the next steps to recover the workspace and continue using Jira Premium

Company Name:
Nasha Tech

Workspace URL:
toktok.atlassian.net

Please treat this as a priority request, as our team is preparing to move all project management activities into Jira.

We would appreciate your immediate assistance.

Thank you,
Batbayar Turbold
Business Manager, Nasha Tech LLC

[Trudy Claspill]

Hello @Turbold Batbayar 

Welcome to the Atlassian community.

Be advised that this is a user community, not Atlassian technical support. To contact technical support open a case at https:// support.atlassian.com/contact/#/

When was the last time any user was able to successfully access the data?

Are you using a free subscription or a paid subscription?

Have your users tried any of the following?

- clearing the browser cache 

- using a private browser window

- using a different browser application 

Are your Organization Admins able to login to https://admin.atlassian.com ? If they can they can check if your subscriptions are offline from the Apps > Atlassian Apps option.

[Turbold Batbayar]

Hello @Trudy Claspill ,

Thank you for your help. Unfortunately, those steps didn't work.

I was last able to access the data on 05/25(two days ago). As a reminder, we switched from a paid plan to the free tier last month.

Any advice on what should try next?

[Trudy Claspill]

So, even your Organization admins are not able to access https://admin.atlassian.com ?