Unable to access company page

[Akhil Rao]

Unable to access our URL - [site URL removed for privacy]. How to locate and get the access back. 

[Shalini Pradhan]

Hello @Akhil Rao ,

Good day! Welcome to Atlassian Community :) Can you share your cloud site URL for us to check?

[Tomislav Tobijas]

@Shalini Pradhan URL should be stated in the history of the question (I've removed as per forum guidelines). I believe you should be able to view the previous version of the post.

[Akhil Rao]

Hi @Shalini Pradhan, 

This was the URL https://nthexception.atlassian.net/ we were accessing. I am not sure if its deactivated, if it is will it be possible to activate it please? 

Thank you so much @Tomislav Tobijas.  

Regards

[Shalini Pradhan]

Hello @Akhil Rao ,

Good day! I checked in the backed and would like to inform you that for this site, JSM was deactivated on 06 Aug 2025 and Confluence on 12 Feb 2026,
The site is showing in deleted status, and it cannot longer be recovered as per our Data Retention policy

Atlassian reserves the right to deactivate your Free Cloud app’s data (e.g. Jira and Confluence) due to inactivity. Any data associated with this Free Cloud app will be permanently deleted soon after . We will send notifications prior to any Free Cloud app deactivation and data deletion.

Thank you

[Akhil Rao]

@Shalini Pradhan, Any way to reactivate it from  the backend please? 

[Tomislav Tobijas]

Hi @Akhil Rao ,

Are you org or app admin for your site? If not, I would recommend reaching out to your IT department, Jira admin, or manager as they can probably point you in the right direction to raise this 👈

In forums, folks (incl. myself) are mainly fellow Atlassian users, so we don't have access to your instance, nor can we help with these kinds of requests.

If you're an app admin and suspect a system/platform issue, you could raise a ticket here: Atlassian Support 🎟️

Cheers,
Tobi

[Akhil Rao]

Hi Tobi,

I am the admin. I have logged in my correct user id, i can also see the users. But i am unable to view the site or access it.If it is deactivated or deleted is there a way to activate it? 

Any help / direction is much appreciated. 

I tried https://support.atlassian.com/contact#/ and it just asked me to ask a question in this forum. :) 

Regards

[Tomislav Tobijas]

Apologies @Akhil Rao ... I'm not getting notifications for comments unless someone mentions me 👀

Shalini will mostly handle this and raise a ticket (or provide more info), but just for a future reference, if you have licensing questions or issues, you can raise a ticket through here: Atlassian Support: Pricing, Billing & Licensing 
Unlike classic support portal, billing questions do not require paid subscriptions and will not 'forward' you to community forums :)