Hi @José Aguilar
Because this involves specific billing adjustments or manual site restoration, The Atlassian Billing and Licensing team will need to handle this.
- To get this resolved, please follow these steps to create a support ticket:
- Open a browser in Incognito/Private mode (this is important to ensure you aren't automatically logged into the suspended account).
- Go to the Atlassian Support: Pricing, Billing, & Licensing | Atlassian.
- Under How can we help you?, select Quotes and Plan Changes.
- Under Choose a topic, select Change cloud plan.
- Fill in the details.
- If the message box isn't visible, click on “Need more help?” to make the description field and submit button appear.
In your description, please explain the situation and include a link to this forum post so the agent has all the context.
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