Unable to access JIRA Timeline

[Joanna_Tang]

I am unable to open my project's JIRA Timeline. The text displays ERROR: 41JSUE.

Other people in the project are not having any issues.

Everything else in the JIRA is working fine.

The issue was sudden, and see the screenshot below.

[Andy Heinzer]

Hi @Joanna_Tang 

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-935715

Since you're account is not a site-admin, I've also included one of your site-admins who can grant data access should our support team need this in order to reproduce the behavior.

[Joanna_Tang]

Thanks Andy- Just confirming that only the site-admin can approve access

[Andy Heinzer]

That is correct.  It might not be needed in order to troubleshoot the problem, but in some cases it is helpful to have from a support perspective.

[Valerie Knapp]

Hi @Joanna_Tang , welcome to the Atlassian Community and thanks for your question.

Is this issue still persisting?

I will add Atlassian to this ticket to ask them to investigate as we cannot do much to help without access to your site.

[Joanna_Tang]

Hi Valerie.

I just checked this morning, and yes it is still happening.

Thanks,

Joanna