Unable to Submit Jira Onboarding Support Ticket – Email Access Issue

[Maghsoud ghanat bari]

I cannot access to my invisible google account. When I try to submit a ticket, it brings me to Jira for that. In here, I have to open account with my invisible google account that I do not have access to it. What should I do

[Trudy Claspill]

Hello @Maghsoud ghanat bari 

I'm not sure that I understand your problem.

Is the problem that you cannot access your google account? 

What do you mean by your "invisible" google account?

Or is the issue that you are have trouble accessing a Jira system to submit a ticket?

Is your google account a personal account you set up for yourself, or an account provided to your by an employer or educational institution?

We are a community of users, not administrators of the Jira instance you may be trying to access. So we cannot directly grant you access to that system. We can try to advise you on how to resolve access issue related to Atlassian, when we understand the parameters of your problem.