Unable to Submit Jira Onboarding Support Ticket – Email Access Issue

[Catalina Peña]

Hi,

I created and set up my email account in my organization with Invisible, but I lost access to it. The message I receive is: "Your sign-in settings don’t meet your organization’s 2-Step Verification policy. Contact your admin for more info."

It also says: "If you encounter any problems or have questions about accessing or setting up your Invisible Google Account, please submit the applicable Onboarding Support Ticket in https://invisible.atlassian.net/ Jira." However, I cannot open a ticket because the verification code to open Jira is sent to my email, which I cannot access.

Could you please guide me on how to resolve this issue?

Thank you very much.

[Matteo Vecchiato]

Hi @Catalina Peña ,

Welcome to Atlassian community.

Are you logging with your company email or with a personal email account?

I would recommend first contact with the Atlassian administrator and they should check the configuration of your Atlassian account.

If you are a managed account, they should try to change your email address.

Regards