Unable to Remove Jira and Confluence Products from Organization

[Monika Rani]

Hi there,

I currently have Jira and Confluence products on the Free plan, and I would like to remove these products completely from my organization. However, I don’t see any option to deactivate or delete them.

When I go to admin.atlassian.com → Apps → Atlassian apps → Manage apps, it only shows groups. I do not see any option under Billing → Subscriptions to deactivate or remove the products.

Could you please guide me? I have already checked the documentation - no help

Thanks

[Prachi Bolar · Accepted solution]

Hello @Monika Rani 

Welcome to community :) 

You may directly reach out to the billing team to cancel the subscription on your behalf here : https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Or let us know the concerned cloud url we can help raise with the same 

Thank You,

Prachi

[Monika Rani]

Hi @Prachi Bolar ,
Thank you for sharing this URL. I have raised the request (CA-3871386). Please have a look.

Thank you!

[Prachi Bolar]

Hello @Monika Rani  

We have asked the concerned team to look into it

Thank you,

Prachi

[Shalini Pradhan · Accepted solution]

Hello Monika,

Good day! Welcome to Atlassian Community :)

Can you share your concerned cloud site URL?

Thank you

[Monika Rani]

Hi @Shalini Pradhan 

I have raised the request. Thank you :)

[Shalini Pradhan]

@Monika Rani Thank you for the update :)

[Tomislav Tobijas · Accepted solution]

Hey @Monika Rani ,

New billing experience could be improved, that's for sure...

Anyway, if you navigate to admin.atlassian.com → Billing → select "Managed" on the app card, is there an option at the top to cancel the subscription?

There's also a known limitation for some billing profiles, as stated here: COMMERCE-76: Delete product option is not available in the new improved billing system and the workaround, as stated, would be to reach out to Atlassian Support (as a Champion, you could do it through forums as well) 👀

Cheers,
Tobi

[Monika Rani]

@Tomislav Tobijas Unfortunately, I can’t find this page or the option to cancel the subscription. I’ve done this before for my organizations, but this time I’m a bit stuck 🙂

[Tomislav Tobijas]

Ah, bummer...

@Monika Rani, I've reached out to the Forum support team, so maybe they can at least raise a support ticket in your name, and the support team can deal with the rest. 🧑‍🔧

[Monika Rani]

@Tomislav Tobijas Thank you!