Unable to Export the Jira items ( List of Jira's )

[mparamesh]

I am getting below error while trying to Export the dump

[Karan Sachdev · Accepted solution]

Hey @mparamesh

Welcome to Atlassian Community!

There is an active incident that's affecting the ability to export work items. You may create a support ticket to get further updates.

The teams working on it would be assessing the impact and it may be published on the Statuspage once their assessment is done.

Thanks!

[mparamesh]

Hello Karan, Thanks for the info.

[Marc - Devoteam]

HI @mparamesh 

Welcome to the community.

Check this KB, https://support.atlassian.com/jira/kb/how-to-fix-we-couldnt-export-your-issues-refresh-the-page-and-try-again-error-during-export-operation/ 

Does this solve your issue?

[mparamesh]

No, It will give back the older version but doesn't help for my issue, how can I get support from Jira team...?

[Marc - Devoteam]

Did you connect with your IT to see if the websocket protocol is supported in your company network.

Otherwise to contact Atlassian Support, you need to be at least Jira administrator