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Unable to Add Customers to the JIRA Service Management Project

Tharindu Rajapaksha June 19, 2023

I'm the Project Administrator. 

But when I'm trying to add customers to the JIRA Service Management Project, the following error pops up. 

error JIRA.png

2 answers

1 accepted

3 votes
Answer accepted
Tharindu Rajapaksha June 20, 2023

Found the issue. Respective user already had a JIRA license.  Those users cannot be added as customers from this interface.

And they can be added from the People Section which is inside the Project Settings.

image.png

0 votes
Mayur Jadhav
Community Champion
June 19, 2023

Hi @Tharindu Rajapaksha ,

Welcome to the Atlassian Community!!

I would recommend you to grow through Atlassian official documentation and troubleshooting step- Unable to add or invite a Jira Service Management customer

Tharindu Rajapaksha June 20, 2023

Thank You!

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