Unable to Access Jira Due to Database Synchronization Error

[Yasuhito Nakahara]

Hello Jira Support Team,

I am trying to assist a colleague with Jira, but I am unable to proceed because the following error message is displayed.

"Database synchronization is taking longer than expected. Please wait a while and try again. If this error continues to appear, please contact support." in Japanese....

I have already tried refreshing the page and retrying multiple times, but the issue persists.

Could you please investigate this issue and advise on how to resolve it?

Thank you for your support.

Best regards,

Yasuhito Nakahara

TaylorMade Golf Company

[Carpetland Carpetland]

This usually indicates that Jira is still waiting for the database synchronization to complete. Since refreshing and retrying hasn’t helped, I’d recommend checking the Atlassian status page first for any ongoing Jira Cloud issues.

If there’s no incident reported, try signing out and back in, clearing the browser cache/cookies, or testing in an incognito window. If the error continues, Atlassian Support may need to check the site/database synchronization on the backend.

[Yasuhito Nakahara]

Hello,

Thank you for your response,

this issu has been occurring continuously since 18th Aug 2026, and nothing has progressed since then.

We have already tried refreshing the page, signing out and back in, clearing browser cache anc cookies, and using an incognito window.

Unfortunately, the issue still presists.

So Could you please investigate whether there is an issue with teh site synchronization or database synchronization on the backend?

Please let us know if you need any additional information, such as the Jira site URL, affected user account, screenshots, or timestamps.

Thank you!