Unable to Access Jira Due to Database Synchronization Error

[Yasuhito Nakahara]

Hello Jira Support Team,

I am trying to assist a colleague with Jira, but I am unable to proceed because the following error message is displayed.

"Database synchronization is taking longer than expected. Please wait a while and try again. If this error continues to appear, please contact support." in Japanese....

I have already tried refreshing the page and retrying multiple times, but the issue persists.

Could you please investigate this issue and advise on how to resolve it?

Thank you for your support.

Best regards,

Yasuhito Nakahara

TaylorMade Golf Company

[Maksym Liutyi]

Hi @Yasuhito Nakahara ,

Thank you for confirming that you've already tried clearing your cache, testing in incognito mode, and re-authenticating.

Because this database synchronization error requires backend investigation and checking your specific site details securely, I have created a support ticket on your behalf with our Technical Support team: JST-1348078

Please keep an eye on the email for updates, and we're here to help you through this.

Best regards,
Maksym

[Arkadiusz Wroblewski]

Hello @Yasuhito Nakahara 

Please let your Admin contact Support under Support.atlassian.com 

We as Community Members cannot inspect your instance and determine why you have such problems.

By the way, Does this affect all users on your Jira site ?

Best,

Arek🤠

[Yasuhito Nakahara]

I joined an existing team and was added to a project that was already in progress.

Proir to joining, I registered for a Jira account and was assigned to the relevant project. However, when I tried to access the project, I encountered the database synchronization error shown in the screenshot. Since then, I have been unable to access the project or proceed with the assigned work.

Yasuhito

[Arkadiusz Wroblewski]

Then i encourage you to cooperate with your Admin.

[Rilwan Ahmed]

Hi @Yasuhito Nakahara ,

I would suggest you to contact Atlassian Support team directly by creating a ticket in https://status.atlassian.com/ . 

Meantime, I have requested Atlassian team support on this post. An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.