Unable to Access Bugs My data is Not Visible

[Syed Aman]

Hello Team,

I am unable to access my bugs/issues. All my issues appear to have vanished, and I cannot access my data at all.

I am currently on the free plan, but even then I should be able to view my existing issues. This problem started suddenly, and I have not made any changes from my side.

Kindly look into this issue immediately and help restore my access and data.

Please let me know if you need any details from my end.

Thanks & Regards,
Syed Aman

[Nikola Perisic]

Welcome @Syed Aman 

Free instances are becoming unavailable for all users on this plan if it wasn't active for 120+ days. I've requested additional help from support engineers. They will be in touch with you in the next 2-3 business days.

[Marc -Devoteam-]

HI @Syed Aman 

Welcome to the community.

If you go to Jira Administration (cog wheel), can you access the "spaces" option, do you see spaces there or in the trash option?

[Syed Aman]

Yes, I Can See the Spaces But Not Access the Bugs

[Marc -Devoteam-]

Hi @Syed Aman 

Can you share a screenshot?

Do you mean issues of type Bugs or a specific space, can you check the Trash option on the spaces overview page (left in toolbar)